Support Policies

MODIFICATION OF POLICIES AND PROCEDURES 

Xodiax reserves the right to modify these Policies and Procedures at Xodiax's sole discretion. An updated version of these Policies and Procedures is available at http://www.peak10.com/louisville/policies-xodiax.asp.

All policies and procedures will be monitored by Xodiax employees.

Thanks again for choosing Xodiax. Please let us know how we are doing and how we can better serve you.

Table of Contents

General Policy and Procedures

• Access
• Use of Xodiax Data Center Facility
• Parking
• Food & Drink
• Equipment and Connections
• Online Conduct
• Acceptable Use Policy
• IP Address and VLAN Policy
• DNS Policy
• Cabinet Options and Placement Policy
• Supplemental Services

Problem Management

• Policy
• Procedures
• Problem Alert
• Tracking
• Problem Identification and Isolation
• Notification
• Troubleshooting
• Problem Assignment and Escalation
• Levels of Severity
  

Maintenance Policies

• Maintenance Windows
• Electrical Upgrades
• Preventive Maintenance

Service Policies

• Provisioning
• Billing Practices
• Reboot Policy
• Tape Swapping
• Cross Connects
• Managed Services
• Service Level Agreement (SLA)

Contact Information

• Network Operations
• Senior Management

If you need assistance our qualified staff are available to assist. Please contact our Network Operations center at (502) 315-6015 or email support@Peak10.com.